Refund Policy & FAQs

Digital Delivery

Audiobooks will be delivered via an email from BookFunnel.

Delivery should occur within one hour of purchasing and the email will come from help@bookfunnel.com. If you do not receive an email from BookFunnel please contact BookFunnel directly with your order information. You can find their contact information as well as helpful tips and FAQ HERE

Refund Policy for Digital products:

All sales of digital media are final, with the exception of those instances where a customer accidentally purchases the same product more than once. Please contact us at hello@trishamessmer.com.

If you need help accessing your digital orders, contacting Bookfunnel directly at help@bookfunnel.com is the fastest way to get your book.

PayPal: Any refunds processed will appear in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will appear in your bank account within 7 to 10 business days, depending on your bank.

Physical Products

Refund policy for signed paperbaacks:

Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue. 

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Please email us with these details at help@trishamessmer.com